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Jennifer Miller is the Executive Director of the New York State Student Success Center (NYSSSC) and Assistant Vice Chancellor of Community College Support at the State University of New York (SUNY). As the Executive Director, she oversees the activities of the Center, which is part of the national Jobs for the Future (JFF) Student Success Center Network, including launching a Student Success Coaching Academy and providing support and resources for the NYS JFF National Guided Pathways Demonstration project. Jennifer served on the inaugural JFF Network Leadership Team from 2018-2020 and she has completed the 2019-2020 ATD/JFF Student Success Center Network Guided Pathways Coaching Training program.

In her role at SUNY, she provides support and leadership for the statewide activities of SUNY’s 30 community colleges including projects related to grants management, operations, administration, marketing, and student success, as well as acting as a liaison for community college presidential searches. Additionally, she provides SUNY-wide leadership for the SUNY Student Success Center Network Community of Practice, which supports all 64 SUNY colleges and universities around projects and programs focused on student success. She helped to launch the inaugural SUNY Student Success Summit in 2018 and is a member of the current planning team. Over the past several years, she provided leadership for the scale-up of several system-level efforts including Math Pathways, Developmental English, and Guided Pathways.

Prior to her role at SUNY, Jennifer was the Director of Communications at the Commission on Independent Colleges and Universities (cIcu), an association of 100+ independent colleges and universities in New York State based in Albany, NY. She also served as the Director of Business Partnerships and Corporate Relations for the College of Agriculture and Life Sciences at Cornell University and Manager of Economic Development at the Cornell Center for Technology Enterprise and Commercialization in Ithaca, NY. While in Ithaca, Jennifer was a part-time instructor at Tompkins-Cortland Community College. Additionally, she has experience in business and economic development as the Director of Business Development at the Downtown Albany Business Improvement District and Vice President for Marketing and Communications at the Center for Economic Growth in Albany, NY.

Jennifer is a Gallup-Certified Strengths Coach. She has also completed the Spring 2019 Coaching Leadership Strategies program at the Harvard Extension School, the Spring 2021 Leadership Coaching for Organizational Performance program at Rutgers University Continuing Education School (an ACTP ICF Accredited Coaching Training Program), and the Fall 2020 SUNY SAIL Mindful Leadership program. She holds a bachelor’s degree in Marketing and Management from Siena College in Loudonville, NY, a master’s degree in Organizational Communication from the University at Albany in Albany, NY and is currently pursuing her education doctoral degree.


  • Miller, J., & Harrington, C. (2023). Challenges in Implementing and Sustaining Community College Organizational Change for Student Success. Journal of Postsecondary Student Success2(2), 28–56.
  • Miller, J. M., Wetzstein, L., & Girardi, A. (2023). Creating a culture of student success innovation through institutional coaching. In E. Cox Brand (Ed.), Student success center network. New Directions for Community Colleges, 201, pp. 79–88. John Wiley & Sons, Inc.
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